How to process a full refund
Occasionally, a client may need to cancel an entire campaign booking and you will need to process a refund for the full campaign amount. To do this, you first need to remove all the locations/panels then cancel the campaign.
Processing a full refund when they have paid by card
- First, navigate to the campaign in the Campaign Dashboard.
- Once the campaign booking has been cancelled a small blue ‘Refund’ button will appear for admin users.
- Select ‘Refund’ and the full amount will be automatically refunded to the original payment card.
This sort of refund can be processed by any admin user.
Processing a full refund when they have paid by invoice
- First, navigate to the campaign in the Campaign Dashboard.
- Once the campaign booking has been cancelled a small blue ‘Refund’ button will appear for admin users.
- Select ‘Refund’.
- Your finance department will then be alerted to the cancellation and should process the full refund according to your company refund policy.
This sort of refund should be processed by your finance department.
Head here to learn how to process a partial refund and here to learn how to process a VAT refund.
★ Admin and Power Users only
This function is only available to those with an Admin or Power User account. If you don’t have access, but think you should, please contact your system administrator.
